Missed follow-ups. Unbooked appointments. Admin piling up while your team tries to do the job they actually trained for. I fix the systems so your clinic stops leaking patients — and your staff stop drowning in paperwork.
Real clinical background. Two years as a Healthcare Assistant at Royal Cornwall Hospital NHS Trust, UK — not a VA who learned medicine from a Wikipedia article.
Healthcare Assistant — 2 years of direct patient care and clinical admin in a high-volume NHS environment.
6 months one-on-one care for a young man with trauma-related memory impairment — medication, therapy coordination, family communication.
Appointment funnels, patient reminders, pipeline management, and workflow automation — built from scratch for healthcare clients.
About Lance
Not all virtual assistants are built the same. Real healthcare experience changes how you see systems, people, and urgency.
I spent two years as a Healthcare Assistant at Royal Cornwall Hospital NHS Trust in the UK — providing direct patient care, managing clinical documentation, coordinating with nursing teams, and navigating the kind of high-pressure operational environment that most VAs have never seen.
After that, I transitioned into private nursing — providing full-time personal care for a young man with severe trauma-related memory impairment. That role demanded exceptional attention to detail, medication management, therapy coordination, and sustained professional commitment over six months.
Today, I combine that clinical background with GoHighLevel CRM expertise to help clinics, private practices, telehealth companies, and healthcare organisations run their patient admin, scheduling, and follow-up systems properly — so nothing falls through the cracks.
Healthcare Assistant · Truro, Cornwall, UK · 2017–2019. Direct patient care in a high-volume NHS environment — documentation, care coordination, and clinical admin.
Services
From first patient enquiry to booked appointment to automated follow-up. I build the systems and run the admin so you don't have to.
Full GoHighLevel appointment funnel — landing page, calendar, automated confirmation email, SMS reminder, no-show follow-up, and reschedule sequence. Set it up once, runs forever.
Organise your patient and lead database inside GoHighLevel — pipeline stages, tagging, contact segmentation, and opportunity tracking so you always know who needs what and when.
Automated email and SMS sequences — appointment reminders, post-visit follow-ups, re-engagement campaigns for lapsed patients, and review request workflows.
A clean, conversion-focused landing page for your practice — mobile responsive, fast-loading, with an embedded booking form and clear calls to action for new patient enquiries.
Complete GHL sub-account configuration from scratch — domain connection, email integration, pipeline build, calendar setup, form creation, and workflow automation. Ready to launch.
Inbox management, document preparation, scheduling, reporting, and day-to-day operational support — handled by someone who has worked inside a clinical environment, not just read about it.
Who I Work With
Whether you're a solo practitioner or a multi-location health network, I adapt my systems to fit how your practice actually works.
You need every appointment filled, no-shows handled, and admin off your plate.
You're scaling fast and need CRM and automation that keeps up — without hiring a full team.
Appointment-heavy practices need systems that reduce admin load and keep the calendar full.
Sensitive patient communication handled with the discretion and care it deserves.
How It Works
No long onboarding. No technical overwhelm. Just a clear process that gets your clinic running better.
20 minutes. I learn how your clinic works, what's breaking down, and what you actually need.
I send a clear scope, timeline, and price within 24 hours. No vague retainers.
I build your system — CRM, funnels, automations — and test every workflow end to end.
Live demo, full handover, and ongoing support if you need it. Your team can run it from day one.
"Clinics don't fail because of bad doctors. They fail because of broken admin. Missed follow-ups, unbooked slots, patients who fall through the cracks. I've worked in an NHS hospital. I know exactly where those cracks form — and how to seal them."
Book a free 20-minute discovery call. Tell me where the cracks are — the missed follow-ups, the no-shows, the inbox nobody has time to manage. I'll come with a plan. No hard sell, no obligations.